Kommunikationstraining Konfliktmanagement
Conflict Management

Recognize and resolve conflicts successfully.

In conflict situations, every word and every tone of voice is of critical importance to all involved. Take the first step and become familiar with your own conflict behavior. In the Conflict Management Training, you learn how you manage and overcome disputes and conflicts with empathy and proficient conversational skills, and transform them into more productive cooperative situations.

Learning aims

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Understand conflicts

Sharpen your eye for the causes of conflicts and face them in good time.

  • Kinds of conflicts and how they arise
  • Understand your own conflict behavior
  • Recognize conflict in good time – prevent conflicts
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Resolve conflicts

Train the various techniques and strategies for resolving conflicts.

  • Address points of criticism and conflict openly and constructively
  • Act with confidence in conflict situations
  • Mediation and de-escalation

Target group

This training course is conceived for all employees who want to understand their conflict behavior and handle conflicts professionally. It is especially suitable for employees in managerial positions or with interface functions, e.g. team spokespersons or ombudspersons.

In our conflict management seminar, you develop resolution strategies on the basis of suitable communication techniques. You can also introduce conflict situations you yourself have experienced in your working environment, discuss them and develop suitable conflict resolution methods for them.

Why PROAKTIV

Personal

Tailored content and formats in blended and face-to-face training with individual coaching for your success

Effective

Verifiable and long-term behavioral changes through personal coaching and practice training on the job

Inspiring

Interactive and cutting-edge training and coaching – with differing formats depending on interests, learning profile and availability

More about our methods
98%
Recommendation Rate
Find the right training format for you

Conflict Management compared

Face-to-faceIn-house

€1,300

per participant

Individual

all training content is trained in the group, additional information only as online modules
Individualised sector-specific training for in-house company groups, planned and conceived in accordance with the customer’s requirements
Full-day face-to-face
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Interactive practice exercises, individual and group work, self and external assessments, presentations, exchanges of experience with best practice examples, concrete implementation tips. New ideas are tried out immediately.
2 days as requested
Note cards (print)
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Concise summaries of the most important subjects in the face-to-face training in a handy A6 format, clearly arranged in the memoriser folder.
Practice task
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Training on the job: Practice tasks with concrete problems and issues are implemented during the training. Doing so, the trainer/coach provides active support.
Training documentation
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All worksheets and data sheets processed in the training sessions.
Training certificate
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Awarded following the successful completion of and participation in all of the full-day training sessions or online modules. When the attendance is incomplete, a confirmation of participation only is issued.
Note cards app
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Concise summaries of the most important subjects in the face-to-face training, clearly arranged for smartphone use and on hand at all times.

€1,300

per participant

Individual

Appointments & locations

Face-to-face Training

Start12/3/2019
LocationMünchen
Days2
Tuesday12/3/2019
 1st Day
Wednesday12/4/2019
 2nd Day
HotelFlemming's München-SchwabingLeopoldstraße 130-13280804 MünchenWWW.FLEMINGS-HOTELS.COM
Start5/7/2020
LocationNiederkassel-Uckendorf
Days2
Thursday5/7/2020
 1st Day
Friday5/8/2020
 2nd Day
HotelHotel ClostermannshofHeerstrasse 2a53859 Niederkassel-UckendorfWWW.CLOSTERMANNSHOF.DE
Start10/28/2020
LocationHamburg
Days2
Wednesday10/28/2020
 1st Day
Thursday10/29/2020
 2nd Day
HotelEmpire Riverside Hotel HamburgBernhard-Nocht-Straße 9720359 HamburgWWW.EMPIRE-RIVERSIDE.DE