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Our general contractual conditions (GCC)

  • After we receive your course registration, you are firmly booked within the number of places available, and you receive from us: the written confirmation of your course registration together with our general terms and conditions.
  • The information about your conference hotel.
  • The training course invoice. The training costs are net, with the sales (value-added) tax provided separately.
  • Depending on the training, special course material to prepare for the training provided four week before it begins.

The general contractual conditions of the PROAKTIV Academy apply. A booking change from a training course to a later one is only permitted once up to a maximum of six weeks prior to the start of the training. Cancellations up to 3 months before the training begins are cost-free, after that 50% of the costs are charged. If the cancellation occurs less than 4 weeks prior to the beginning of the training, PROAKTIV charges 100% of the training costs. The customer can name a participant to replace them at all times. No additional costs arise to them as a result of this.


The general contractual conditions of the PROAKTIV Management GmbH company apply to our in-house training courses.

Courtesy translation, in the event of dispute, the original German version is binding and authoritative.